Your Personal Information

  • We need to collect certain Personal Information to provide you with the Goods and/or Services.
  • Your personal information will be used for internal use by us only and will not give this information out to any third party.
  • If you would like us to tell you what information we hold about you please write to: U Vape. Please include your full name, address and a copy ID with each request.
  • You will have the opportunity to consent to us contacting you by post, email, phone, SMS or MMS about products and services which U Vape provide. You can make changes to your marketing preferences at any time by emailing us or writing to us at us U Vape. Please note that it may take up to 28 days for such changes to take effect.
  • Updated Privacy Policy -U Vape is now compliant with the new General Data Protection Regulation ("GDPR") that comes into effect Aug. 08, 2022.
  • We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information: if we need to process your information in order to provide you with the service you have requested or to enter into a contract; we have your consent; we have a justifiable reason for processing your data; or we are under a legal obligation to do so. See More.
  • Where we need to in order to provide you with the service you have requested or to enter into a contract, we use your information;
  • to enable us to provide you with access to the relevant parts of the Sites.
  • to supply the services you have requested
  • to enable us to collect payment from you; and
  • to contact you where necessary concerning our services, such as to resolve issues you may have with your order.
  • We also process your data where we have a justifiable reason for doing so— for example personalization of our service, including processing data to make it easier and faster for you to place orders. We have listed these reasons below:
  • to improve the effectiveness and quality of service that our customers can expect from us in the future;
  • to tailor content that we or our third party or advertising partners display to you, for example so that we make sure you see the advertising which is most relevant to you, based on characteristics determined by us;
  • to enable our customer support team to help you with any enquiries or complaints in the most efficient way possible;
  • to contact you for your views and feedback on our services and to notify you if there are any important changes or developments to the Sites or our services, including letting you know that our services are operating in a new area, where you have asked us to do so;
  • to analyze your activity on the Sites so that we can administer, support, improve and develop our business and for statistical and analytical purposes and to help us to prevent fraud;
  • to enforce our contractual terms with you and any other agreement, and for the exercise or defense of legal claims and to protect the rights of U Vape, partners, or others (including to prevent fraud); and
  • if you submit comments and feedback regarding the Sites and the services, we may use such comments and feedback on the Sites and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you live.
  • We will also analyze data about your use of our services from your location data to create profiles relating to you and for you. This means that we may make certain assumptions about what you may be interested in and use this, for example, to send you more tailored marketing communications, to present you with products that we think you will prefer, or to let you know about special offers or products which we think you may be interested in (including U Vape for Business). This activity is referred to as profiling. You have certain rights in relation to this type of processing.
  • Where we rely on legitimate interest as a basis for processing your personal information, we carry out a ‘balancing test’ to ensure that our processing is necessary and that your fundamental rights of privacy are not outweighed by our legitimate interests. You can find out more information about these balancing tests by contacting us using the details above.
  • Where we are under a legal obligation to do so we may use your information to:
  • create a record of your order(s);
  • comply with any legal obligation or regulatory requirement to which we are subject.

Limitation of Liability

  • We will not be liable for any loss or damage caused by us in circumstances where:
  • there is no breach of a legal duty of care owed to you by us; and/or .
  • such loss or damage is not reasonably foreseeable.
  • We will not be liable any loss or damage caused wholly or mainly by your breach of these Conditions.
  • Our liability shall not, in any event, include losses related to any business of a customer including but not limited to lost data, lost profits or business interruption.
  • Nothing in these Conditions shall:
  • exclude or limit our liability for death or personal injury resulting from our acts or omissions or those of our servants, agents or employees; or
  • limit your rights as a consumer under applicable CANADA law.
  • All Services are provided on a commercially reasonable basis. Although we will provide the Services with reasonable skill and care, we make no warranty that the Services will meet your exact requirements or that they will always be available.
  • The Goods, where new, are sold with the benefit of and subject to the terms set out in any warranty or guarantee given by the manufacturer of the Goods. This is in addition to your legal rights in relation to Goods which are faulty or which otherwise do not conform to the legally required standard.
  • Each provision of this Clause 7 operates separately. If any part is disallowed, or is not effective, the other parts will continue to apply even after our agreement has been terminated or cancelled.